Moving is a big life moment — and choosing the right movers can make or break how smooth that day feels. Whether you’re moving across Greenville or across state lines, asking the right questions before you hire can save you stress, money, and even protect your belongings.

At EZ As Pie Moving, we believe an informed customer is a confident customer. So before you sign a contract or hand over a deposit, here are the questions you should ask any moving company — and what to look for in their answers.

1. Are You Licensed and Insured?

This should always be your first question. A legitimate moving company will hold the proper license and insurance for your state and, if they move across states, a USDOT number from the Federal Motor Carrier Safety Administration (FMCSA).

Why it matters: Licensed movers are accountable. They’re required to meet safety standards, follow regulations, and carry liability protection for your items. If a mover hesitates to share proof, that’s your signal to move on.

At EZ As Pie Moving, we’re fully licensed and insured across South Carolina. Our professional movers handle your belongings with precision and respect, so you can relax knowing everything is in safe hands

2. Do You Offer Binding or Non-Binding Estimates?

Not all moving quotes are the same. Some movers provide non-binding estimates, meaning the price can change if your move takes longer or weighs more.

Others offer binding estimates that lock in the price as long as your inventory doesn’t change.

Some movers offer binding-not-to-exceed estimates, which means the final price won’t go over the quoted amount, even if the move takes longer.

Ask your movers which type they provide and make sure it’s clear in writing. The quote should include labor, travel time, packing, and any additional fees.

EZ As Pie Moving provides transparent estimates — no hidden charges or surprise fees on moving day. We’ll go over everything upfront so you know exactly what you’re paying for.

3. How Do You Calculate the Cost of the Move?

Different companies price differently. Local movers often charge by the hour, while long-distance movers may charge based on weight or volume. Ask for a breakdown of what’s included in the hourly or flat rate.

A reputable mover will explain how time is tracked, what materials are included, and what costs extra. Common add-ons include packing supplies, fuel charges, stairs, or long carry distances.

EZ As Pie Moving makes pricing simple. We don’t charge for stairs, and assembly and disassembly are already included. Our estimates are clear and easy to understand, because we know surprises have no place on moving day.

4. What’s Included in the Price — and What’s Not?

Hidden fees can turn a fair quote into a nightmare. Before hiring a mover, clarify what’s covered. Does the price include packing materials? Protective wrapping? Floor and wall protection? Are there any charges for extra stops, travel distance, or after-hours service?

A trustworthy mover will put everything in writing. If they hesitate or brush off details, find someone else. Transparency is the foundation of trust.

At EZ As Pie Moving, we believe in no hidden fees. Protective materials, assembly, disassembly — it’s all part of the job. You’ll know exactly what to expect before we ever show up at your door.

5. What Type of Valuation or Insurance Coverage Do You Provide?

Even with careful movers, accidents can happen. That’s why it’s important to ask about valuation coverage, which determines how much you’ll be reimbursed if an item is lost or damaged.

Most movers offer two options:

  • Released Value Protection, which provides minimal reimbursement (usually up to 60 cents per pound per item).
  • Full Value Protection, which covers repair, replacement, or reimbursement for the actual value of the item.

Understand which one is included in your quote and whether you can purchase additional coverage. At EZ As Pie Moving, we treat every item like it’s irreplaceable, but we also make sure you’re covered if something unexpected happens.

6. Do You Background-Check and Train Your Crew?

You’re not just letting someone move your furniture — you’re letting them into your home. Ask your mover how they vet and train their staff. Do they perform background checks? Are movers full-time employees or temporary hires? Do they receive safety training and ongoing instruction on handling delicate or heavy items?

EZ As Pie Moving employs professional, trained movers who meet our high standards for integrity and skill. They’re friendly, hardworking, and always ready to go the extra mile to make your move stress-free.

7. Can You Provide a Certificate of Insurance (COI)?

If you’re moving into an apartment, condo, or commercial building, your property manager might require a Certificate of Insurance (COI) before move-in. This document proves your movers are insured against potential damage to the property.

A reputable company will issue this promptly — no hesitation, no excuses. It’s a common part of professional moving. At EZ As Pie Moving, we can provide a COI upon request so your move goes smoothly from start to finish.

8. What Is Your Cancellation or Rescheduling Policy?

Life happens. Sometimes plans change — closings get delayed, keys aren’t ready, or weather interferes. Before you book, ask what happens if you need to cancel or reschedule.

Some movers require deposits and may not refund them. Others will happily move your date as long as you give notice. We know moving can be unpredictable, so we keep our scheduling flexible. If something changes, just let us know — we’ll work with you to find a new time.

9. Can You Guarantee Pickup and Delivery Dates?

Timeliness is a big deal. If you’re moving long-distance, delivery windows can vary based on distance, route, and other shipments. Always ask for an estimated pickup and delivery window, and find out what happens if the movers miss it.

Good companies communicate proactively and keep you updated. At EZ As Pie Moving, we take pride in punctuality. We show up when we say we will — and if there’s ever a delay, you’ll know immediately.

10. How Do You Handle Specialty Items?

Not every item moves the same way. Pianos, safes, pool tables, hot tubs, and antiques all require extra care and equipment. Ask how the company handles these items, what tools they use, and whether there are additional fees.

Our movers have experience relocating everything from delicate art pieces to heavy furniture. Whether it’s your grandmother’s piano or a 400-pound gun safe, we’ll make sure it’s handled safely and set up exactly where you want it.

11. What Equipment and Materials Do You Use?

The quality of equipment says a lot about a mover’s professionalism. Ask if they provide moving blankets, shrink wrap, furniture pads, straps, and dollies — and whether these are included in the price.

EZ As Pie Moving uses professional-grade materials and tools to protect every surface. From thick furniture pads to floor runners, we ensure your home stays just as we found it — clean, safe, and damage-free.

12. What Is Your Claims Process If Something Is Damaged?

Even with the most careful handling, accidents can occur. If something breaks, how do you file a claim? What documentation do you need? How long does it take to resolve?

A reputable mover will walk you through their claims process before moving day. They’ll provide a written procedure and timeline for response. We stand by our work and take responsibility for every move we handle. If there’s ever an issue, our team responds quickly to make it right.

13. Can You Provide References or Customer Reviews?

Past performance predicts future results. Ask for recent reviews or local references from customers in your area. Look for consistent themes in their feedback — professionalism, timeliness, and care for belongings.

At EZ As Pie Moving, we’re proud of our 4.8-star average rating and hundreds of happy customers across Greenville and the Upstate. We don’t just move boxes — we move trust.

What Are the Red Flags I Should Watch Out For?

Some movers sound professional but operate without proper licensing or accountability. Watch for these warning signs:

  • They demand a large deposit or full payment upfront.
  • They only accept cash.
  • They avoid giving a written estimate.
  • Their website has no address or licensing info.
  • The company name keeps changing.

If you spot any of these, walk away. Scammers often lure customers with low prices, then hold belongings hostage for extra payment. Always research before you sign.

EZ As Pie Moving believes transparency isn’t optional — it’s our standard. You’ll always know who we are, what we charge, and what to expect.

When Should I Book My Movers?

The earlier, the better — especially during summer or weekends. For local Greenville moves, we recommend booking at least two weeks in advance. For long-distance moves, give yourself three to four weeks if possible.

Planning ahead means better availability and smoother coordination with your closing or lease dates. But if you’re moving last-minute, don’t worry — we handle urgent moves all the time.

What Makes EZ As Pie Moving Different?

Choosing a mover isn’t just about trucks and boxes. It’s about trust, reliability, and care. Our name says it all — we make your move as easy as pie.

Here’s what sets us apart:

  • Local expertise: We know Greenville, Spartanburg, Simpsonville, and the Upstate inside and out.
  • No hidden fees: No stair charges, no surprise costs.
  • Professional team: Friendly, trained movers who respect your time and belongings.
  • Flexible services: Full-service, labor-only, residential, commercial, or apartment moves — we do it all.
  • Licensed and insured: Peace of mind from start to finish.

We handle your belongings with the same care we’d give our own — because that’s how moving should feel.

Final Thoughts

Hiring professional movers is one of the best ways to reduce the stress of relocation — but only if you hire the right ones. The best movers will always welcome your questions, explain their process, and give you everything in writing.

At EZ As Pie Moving, we believe moving should feel exciting, not exhausting. From the first phone call to the final box, we make sure every step is easy, honest, and professional.

If you’re getting ready to move in Greenville, Spartanburg, Simpsonville, or anywhere in the Upstate, let’s make your move simple, safe, and stress-free.

Get your free moving estimate today — and see why moving with us really is EZ As Pie.

FAQs

1. Are EZ As Pie Moving’s crews licensed and insured?

Yes. We’re fully licensed and insured to handle both local and long-distance moves throughout South Carolina.

2. Do you charge extra for stairs or heavy items?

No. We don’t believe in hidden fees. Stair carries and assembly/disassembly are already included.

3. How soon should I book my move?

We recommend booking at least two weeks ahead for local moves, or three to four weeks for long-distance.

4. What happens if something gets damaged?

We take every precaution to prevent damage, but if an issue occurs, our claims process is quick and straightforward. We’ll repair, replace, or reimburse as needed.

5. Can I get an online or virtual estimate?

Yes! We offer virtual in-home estimates for your convenience. You can book easily online or by phone.